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Privacy & Data Protection

Privacy Policy

Read how Gadhiya Jewels securely handles, manages, and safeguards your personal information when you visit or shop with us.

Our Commitment to Your Privacy

At Gadhiya Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or make a purchase from us. By using our website and purchasing from Gadhiya Jewels, you agree to the terms outlined in this Privacy Policy.

256-Bit SSL SafeEncrypted data transfer
Zero Data ResaleWe never sell your data
Full Data ControlAccess, edit or erase
DPDP & Law AlignedStrict legal privacy
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1. Information We Collect

To provide you with handcrafted luxury jewellery and seamless online service, we collect the following types of information:

Personal Information You Provide:

Contact DetailsYour full name, email address, phone number, and alternate contact numbers.
Billing & Delivery AddressPhysical shipping address, pincode/zip code, landmark, and verified billing records for insured courier delivery.
Jewellery & Sizing PreferencesRing size, bangle diameter, gold purity (14K/18K), diamond preferences, custom engravings, and bespoke design briefs.
Statutory Compliance (KYC)PAN card details or government ID when required under Indian PMLA guidelines for high-value precious jewellery purchases.

Information We Collect Automatically:

Device InformationYour device type, IP address, browser type, and operating system.
Usage DataPages you visit, time and date of visits, and website interactions.
Cookies & TrackingCookies used to personalize experience, retain preferences, and analyze traffic.
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2. How We Use Your Information

We use the collected information exclusively to fulfill your orders, craft custom jewellery, and provide exceptional customer care:

To Craft & Deliver Orders

To process transactions, generate authentic diamond certification documents, manage goldsmith bench crafting, and coordinate insured priority courier delivery.

Bespoke Concierge Communication

To provide order dispatch alerts, answer sizing questions, share 3D CAD renders for custom designs, and provide personalized after-sales assistance.

To Enhance Your Experience

To remember your wishlist, save ring sizes for future shopping convenience, and continuously optimize website security and speed.

Legal & Financial Compliance

To comply with statutory GST billing, mandatory PMLA precious metals regulations, and prevent payment fraud on high-value jewelry transactions.

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3. How We Share Your Information

Your privacy is paramount. We do not sell, rent, or trade your personal data. We only share details with trusted partners essential for service execution:

Insured Logistics Partners:

We share your shipping address and contact telephone strictly with specialized, insured courier carriers (e.g., Blue Dart, Sequel Logistics, BVC) to ensure secure doorstep delivery and OTP verification.

Secure Payment Gateways:

Online payments are processed directly through certified PCI-DSS compliant payment gateways. Gadhiya Jewels never stores your full debit/credit card numbers or CVV.

Legal Authorities:

We may disclose data when mandated under Indian law or statutory tax audits to uphold financial integrity and legal compliance.

We strictly uphold a Zero-Data-Sale policy. Your personal information is never sold to third-party advertisers.
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4. Your Rights Over Your Information

Under applicable data protection principles (including the Digital Personal Data Protection Act), you have full autonomy over your data:

Right to Access: You can request a complete summary of your personal information and transaction history held by us.
Right to Correction: You can update inaccurate or outdated address, phone, or name records anytime through your account or our support desk.
Right to Erasure: You may request deletion of your account and personal records, subject to statutory tax and invoice retention obligations.
Right to Withdraw Consent: You can unsubscribe from marketing emails and promotional SMS/WhatsApp alerts with a single click.
To exercise any of your privacy rights, please reach out to our privacy desk at vishv@gadhiyajewels.com.
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5. How We Protect Your Information

We employ bank-grade security protocols to protect your personal and transaction data against unauthorized access, loss, or misuse:

256-Bit SSL Encryption

All web browsing, cart checkouts, and customer account transactions are encrypted end-to-end via Transport Layer Security (TLS).

DPDP Act Compliance

Our data storage and customer consent workflows strictly adhere to India’s Digital Personal Data Protection Act (DPDP Act, 2023).

While we employ rigorous technological safeguards, no online transmission is 100% immune from internet risks. We urge you to keep your Gadhiya Jewels account password confidential.

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6. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences when you visit our site.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of some parts of our website.

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7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment gateways, or other external services. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit.

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8. Children’s Privacy

Gadhiya Jewels does not target or knowingly collect personal data from children under the age of 16. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as soon as possible.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make updates, we will revise the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

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10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email Deskvishv@gadhiyajewels.com
Helpline+91 99788 47750
Operational HoursMon - Sat: 9:00 AM - 9:00 PM (IST)
Store & Registered AddressS. Y. No. 433, Room No. 3, Munib Estate, Vasta Devdi Road, Nandu Doshi Ni Wadi, Katargam, Surat, Gujarat - 395004
Core Commitments

Trust & Transparency at Gadhiya Jewels

Brand Integrity & Trust

Clear, friendly, and professional data governance reflecting the high quality and integrity of Gadhiya Jewels.

Regulatory Compliance

Adhering to modern global privacy standards (including GDPR and CCPA principles) to safeguard user privacy rights.

Transparent Cookie Policy

Full transparency regarding cookies and device storage, allowing you complete control over your preferences.

Have questions regarding our privacy practices?

Our customer service team is always here to assist you with any questions or requests.

Contact Support