Return & Exchange Policy
Your satisfaction is our priority. We offer a transparent 15-day return and exchange policy to ensure you love your fine handcrafted jewellery.
Our Satisfaction Promise
At Gadhiya Jewels, each piece of luxury jewellery is handcrafted with meticulous precision and love. We want you to be completely delighted with your purchase. If for any reason you are not completely satisfied, our simple return and exchange process is here to support you.
1. Eligibility for Returns & Exchanges
Your satisfaction is our priority! You may return or exchange your jewellery within 15 days of receiving it, provided the following criteria are met:
2. How to Return or Exchange (4 Simple Steps)
Returning or exchanging your piece is straightforward and hassle-free:
Contact Our Concierge
Reach out to us at vishv@gadhiyajewels.com or +91 99788 47750 within 15 days of receiving your order with your Order ID and reason for return.
Return Authorization (RAN)
We will issue a dedicated Return Authorization Number along with secure dispatch instructions and guidelines for safe packaging.
Secure Return Shipping
Pack the jewellery safely in its original protective packaging. Customers are responsible for return shipping fees, so we strongly recommend using a reputable trackable shipping service.
Inspection & Refund / Exchange
Upon receipt and quality verification by our certified gemologists, we will initiate your full refund to the original payment method or ship your chosen exchange piece.
3. Custom and Personalized Jewellery
We specialize in custom creations, personalized engravings, and bespoke made-to-order designs tailored specifically to your unique preferences.
Important Note: Custom-made, engraved, resized, or personalized items are non-returnable and non-exchangeable unless they arrive with a manufacturing defect or damage.
4. Shipping Costs & Delivery Timelines
Every order is shipped with insured transit directly to the delivery address you provided:
Typically delivered within 3 to 7 business days following completion of crafting and dispatch.
Typically delivered within 10 to 14 business days, depending on international customs clearances and geographic location.
Standard shipping charges are calculated at checkout. Customers are responsible for return shipping costs, except in cases where an item arrives damaged, defective, or incorrect.
5. Order Confirmation & Cancellation
When you place an order, we verify your payment details and begin preparing your bespoke jewellery:
You will receive an order confirmation email once your purchase is placed. Gadhiya Jewels reserves the right to cancel or decline any order due to issues such as material unavailability, pricing errors, or payment verification failures.
If you wish to cancel an order, please reach out to us at vishv@gadhiyajewels.com or +91 99788 47750 as soon as possible. Please note that orders already in manufacturing or dispatched cannot be cancelled.
6. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or not as described:
Full Cost Coverage: We will cover 100% of the return shipping charges for any damaged or defective item.
Prompt Remedy: We will promptly either craft and deliver an exact replacement or issue a full refund to your original payment account.
Please notify us within 48 hours of package delivery along with photos of the damaged box or item to expedite the claim.
7. Transparent Pricing & Refund Method
At Gadhiya Jewels, we believe in complete financial transparency and secure transactions:
All prices are listed in INR (Indian Rupees). Prices may update according to daily bullion / gold and diamond markets, but your confirmed checkout price is guaranteed.
Approved refunds are processed back to the original payment method (Credit/Debit Card, Net Banking, UPI) within 5-7 business days of quality inspection clearance.
8. Contact & Store Assistance
Our concierge team is available to assist you with any return or exchange request:
Why Shop with Gadhiya Jewels?
Expert Craftsmanship
Every piece of jewellery is handmade with care and precision by master artisans.
Timely Delivery
We prioritize prompt insured shipping to get your jewellery to you safely and quickly.
100% Certified Purity
All gold and lab-grown diamonds come certified for guaranteed authenticity.
Customer Satisfaction
Your happiness with your jewellery is our top priority. We’re here to ensure you love every piece.
Need assistance with a return or exchange?
Our customer concierge team is available to assist you Monday through Saturday.