Shipping & Delivery Policy
Every piece of fine handcrafted jewellery from Gadhiya Jewels is delivered with 100% insured transit, tamper-proof luxury packaging, and verified doorstep delivery.
Our Insured Delivery Promise
We understand that purchasing fine jewellery is a treasured experience. From our workshop benches in Surat to your hands, each package travels under complete comprehensive transit insurance through specialized secure carriers, ensuring total peace of mind every step of the journey.
1. 100% Insured Shipping Guarantee
Because fine gold and certified diamonds carry significant sentimental and financial value, we treat every single parcel with extraordinary care:
2. Delivery Timelines & Shipping Costs
Our shipping rates and delivery schedules are transparent with no hidden surcharges:
Domestic Shipping (All India)
Free / IncludedWe offer complimentary insured delivery across India covering 20,000+ pincodes.
International Shipping
Calculated at CheckoutWorldwide delivery to USA, UK, UAE, Canada, Australia, Europe, and beyond.
Delivery estimates exclude Sundays, national public holidays, and state-mandated courier holidays. Unforeseen weather disruptions or regional airline delays may occasionally cause minor schedule shifts.
3. Bespoke Crafting & Order Processing
Unlike mass-manufactured jewellery, every order at Gadhiya Jewels is individually created with precision benchwork:
Made-to-Order & Personalized Pieces (7 to 10 Business Days)
Bespoke diamond rings, personalized engravings, custom gold settings (14K/18K), and made-to-order jewellery require 7 to 10 business days of artisanal bench craft, gemstone setting, and hallmarking certification prior to dispatch.
Ready-to-Ship Collection (24 to 48 Hours)
Items marked "Ready to Ship" undergo final ultrasonic cleaning and safety inspection, and are typically dispatched within 24 to 48 business hours of payment confirmation.
4. Discreet & Tamper-Evident Luxury Packaging
We protect both your privacy and the security of your jewellery through dual-layer packaging:
Shipped in a plain, heavy-duty cardboard outer box with no mentions of "diamonds," "gold," or jewellery brand markings. This ensures surprise gift secrecy and eliminates unwanted attention during courier handling.
Inside, your jewellery rests securely in a signature Gadhiya Jewels velvet-lined presentation box, accompanied by genuine IGI/GIA certificates, care instructions, and warranty paperwork.
Tamper-Evident Tape: Every shipment is sealed with reinforced security tape that shows visible void indicators if opened or altered during transit.
5. Live Order Tracking & Transit Updates
We keep you updated at every stage of the delivery journey:
As soon as your package is picked up by the logistics carrier, you will receive an email and SMS with your unique Air Waybill (AWB) number and direct tracking link.
You can track your live shipment milestone anytime directly from our website by visiting our Track Order Page or checking your user account order history.
6. International Shipping, Customs & Duties
For our valued patrons purchasing outside India:
All international parcels are accompanied by official export invoices and authentic gemological certificates to ensure smooth, lawful border processing.
Customs import duties, VAT, or local taxes levied by destination countries (e.g. USA, UK, UAE, EU) are determined by local governments and are the responsibility of the recipient. The courier partner will contact you directly to collect any applicable local fees prior to delivery.
7. Secure OTP Verification & Handover Protocol
To guarantee that your jewellery is received only by authorized hands:
OTP or Signature Handover: Deliveries require One-Time Password (OTP) verification sent to your registered mobile phone or an in-person physical signature. Courier agents will not leave precious shipments unattended on porches or doorsteps.
Inspect Before Acceptance: Please inspect the outer package upon arrival. If you notice any signs of tampering, torn security tape, or physical damage, do NOT share the OTP or accept the delivery. Contact us immediately.
8. Address Changes & Shipping Concierge
Need to modify your delivery address or arrange expedited shipping? Our support team is ready to help:
Why Shop with Gadhiya Jewels?
Expert Craftsmanship
Every piece of jewellery is handmade with care and precision by master artisans.
100% Insured Delivery
We prioritize prompt insured shipping to get your jewellery to you safely and quickly.
Certified Purity
All gold and lab-grown diamonds come certified for guaranteed authenticity.
Customer Satisfaction
Your happiness with your jewellery is our top priority. We’re here to ensure you love every piece.
Have questions regarding delivery to your location?
Our customer concierge team is available to assist you Monday through Saturday.